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What are your processing times?

Shipping is calculated and charged at check out, based on item details and current courier rates. All orders are processed within 24-72 hours of receipt. Delivery times may vary but we will keep you updated via e-mail throughout the delivery process.

Select items require additional shipping charges. If this happens, you will be contacted after check-out with the revised cost to approve. View our shipping policy here:

Can you provide worldwide shipping?

Please contact us if LENI is not available in your area and you would like a special delivery. However, kindly note that customs and duty charges may apply and are at the discretion of the customs agents in your country. You, as the customer, will be contacted by customs for payment. We are happy to assist where we can.

What if I have an issue?

If there are issues, please contact us at so that we can work with our partners to rectify the issue. 

My Order

How can I cancel my order?

If your order has not been shipped, you may cancel by contacting us via e-mail We will process your refund within 2 or 3 business days. Please note, it may take additional days to appear on your statement. If your order has shipped, please refer to our returns policy.

What if I receive the wrong product?

If we made an error in our process, we will do everything we can to rectify our issue and ensure you receive your correct items. Contact us here.

Do you offer exchanges ?

The quickest way to receive your correct item is to submit a return request to us at Once your order is refunded, submit another order for the correct item. View our refund policy here.

How do I return my order?

E-mail with your order number, and product details within 14 days of receiving your item. Please see our return policy for details.

Kindlynote, some items, due to their personal nature, are non-returnable.

Customer Support

What if I have questions about a product?

We hope to share everything you need to know about your product within the product pages while providing inspiration for its use via THE STUDIO JOURNAL, our tool guides and social media. Please e-mail us at for any further enquiries.

How do I contact customer support?

Contact us right here: We look forward to connecting with you.

Where do I find your policies?

The "Our Story" page has a full list of all the our policies and commitments to you.

Shipping Policy

Returns Policy

Affiliates , Wholesale & Media


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